User Data Deletion
Users can request deletion of appointment-assistant data associated with their WhatsApp number or related patient profile.
How to request deletion
To request deletion, contact the operator of this deployment and include the WhatsApp phone number used with the service, along with enough detail to identify the relevant account or conversation.
If the deployment exposes a support email or support form, that channel should be used for the deletion request.
What may be deleted
Subject to legal, compliance, or operational retention requirements, the operator may delete or anonymize conversation history, patient profile details, and related appointment-assistant records associated with the request.
Some records may be retained when necessary for legal obligations, dispute handling, security investigation, or medical-provider operational records.
Processing timeline
Deletion requests are typically reviewed manually. The operator should verify the requester before acting on the request to protect account security and patient data.
If the request is valid, deletion or anonymization should be completed within a reasonable time under the operator's applicable policies.