Privacy Policy
This service helps hospitals and clinics manage appointment-related WhatsApp conversations. We collect only the information needed to identify a patient, understand booking requests, and coordinate appointment operations.
Information we collect
We may collect a WhatsApp phone number, message content, booking preferences, appointment details, and limited operational metadata such as delivery status, timestamps, and provider message identifiers.
If a user books or manages an appointment, the system may also store patient name, age, doctor choice, hospital choice, and scheduling records needed to complete that request.
How we use information
We use the data to respond to WhatsApp messages, schedule or update appointments, maintain conversation history for support and audit purposes, and improve reliability of the appointment workflow.
Automated systems may analyze message text to extract scheduling intent, but operational booking decisions are validated against application logic and hospital data.
Sharing and retention
Data may be processed through infrastructure and messaging providers required to run the service, including WhatsApp transport providers and hosting providers. We do not sell user data.
Data is retained only as long as reasonably necessary for appointment operations, audit needs, legal compliance, and support follow-up.
Contact and requests
For privacy questions, correction requests, or deletion requests, contact the operator of this deployment using the support information published on the service website.
A deletion request process is described on the data deletion page at /data-deletion.